This article is for trainers in general and Office trainers in particular. If you are not careful, there can be expectation mismatch after delivering a training program. This leads to disputes, customer dissatisfaction, loss of credibility and may even affect your fees. Here are some important ways in which you can prevent expectation mismatch and deliver world class training outcomes.
As you know, I have conducted hundreds of sessions demonstrating how to increase work efficiency using Microsoft Office tools, for over 210,000 people so far. The audience is different every time. But do they come with great excitement to learn from the celebrity efficiency guru called Dr. Nitin?
Absolutely not. Over these years, I have learnt to understand what goes on in the minds of the people sitting in the audience. I have cross checked my understanding with customers – either by conducting a poll during the session or by asking specific confirmation after the session.
In any case, if you use Office you will relate to what I am about to reveal. If you are an Office trainer (or any kind of trainer), you may also benefit from the psychology behind the technology.